Frequently Asked Questions

No. Praxipet is a pet owner support consultancy — not a veterinary clinic. We do not diagnose, prescribe, or treat medical conditions. We provide educational and non-clinical guidance to help you navigate your pet's care and make informed decisions about when to seek professional veterinary help.

Praxipet is founded and run by Laura De La Torre, a pet care specialist and author of educational eBooks on responsible pet ownership. Our guidance is evidence-based, ethical, and always delivered with the welfare of your animal in mind.

We support owners of dogs, cats, and exotic animals (such as rabbits, guinea pigs, birds, reptiles, and others). When booking, please specify your animal's species and breed so we can tailor our guidance. If you're unsure whether we can help with your specific animal, please reach out first.

Yes! All our services are completely virtual and available to pet owners anywhere in Australia. Sessions are conducted via Zoom or Google Meet, and email-based support is also available for certain services.

Simply click "Book Now" on our website or fill in the contact form. We'll ask for your email, phone number, your pet's details (species, breed, age), and the main concern you'd like to address. We'll then confirm your appointment and send a Zoom or Google Meet link via email.

For most services, we'll ask for: (1) your preferred language (English or Spanish), (2) your pet's species, breed, and age, (3) a brief description of your main concern or question. For post-vet support, you may also want to have any documents or instructions from your vet handy.

Payment is collected prior to the consultation. Once your booking is confirmed and payment received, you'll receive your session information and Zoom or Google Meet link via email. We accept common payment methods — details will be provided at booking.

If you choose email, you'll be asked to write out your question at booking and we'll respond with a detailed written answer. If you choose phone, we'll ask for your number and a suitable time window to receive the call.

Yes! All our services are available in both English and Spanish. When booking, simply indicate your preferred language and your consultation will be conducted accordingly. We also offer live translation assistance ($80/h) to help Spanish-speaking owners during veterinary appointments.

Yes! Our educational eBooks by Laura De La Torre are available for direct purchase. They range from $20 to $35 and are available as digital downloads. Contact us to purchase.

No. We are not able to diagnose medical conditions — that requires a clinical examination by a licensed veterinarian. What we can do is help you understand your pet's symptoms, assess the urgency of the situation, explain possible general reasons why pets behave in certain ways, and help you decide whether and how quickly to seek veterinary care.

Our commercial diet review is a non-formulation service. We help you compare commercially available pet food products based on your pet's species, life stage, and general needs. We do not formulate custom diets or replace the role of a veterinary nutritionist — if your pet has a medical condition requiring a specific diet, always consult your vet.

Absolutely not. Praxipet is a complement to — not a replacement for — regular veterinary care. We strongly uphold the vital role of licensed veterinarians. Our goal is to help you be a more informed and prepared pet owner, so that when you do visit the vet, you get more out of that appointment and can follow through confidently with care at home.